Refund policy

Because we deal with live animals, we have strict boundaries on returns and refunds to protect our inventory and business.

No Returns: Due to the nature of live animals, we do not accept returns.
Refund Exclusions: We do not offer refunds or credits for:
- Buyer’s remorse or changing your mind.
- Delays caused entirely by the shipping carrier.
- Improper care, incompatible housing, or environmental conditions after arrival.
- Failure to follow our Live Arrival Guarantee (LAG) check-in requirements.
Cancellations: Order cancellation requests must be made within 24 hours of purchase AND before your order has been packed or shipped.
Non-Living Items: Merch, designs, or dry goods are eligible for return/replacement only if they arrive damaged. This must be reported with photo of damage within 48 hours of delivery.